1. OVERVIEW
SNA LIMO NYC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, book our luxury transportation services, or interact with us in any way—whether as a website visitor, rider, or corporate client.
By using our services, you acknowledge that you have read and agree to this policy.
We collect the following types of information:
We use cookies, beacons, and similar technologies to personalize your experience, remember preferences, and analyze web traffic. You can manage cookies through your browser settings.
We use your personal data to:
If you are located in the EU/EEA, we process your data under the following legal bases:
We do not sell your data. We only share personal information with:
Depending on your location, you may have the following rights:
We take appropriate administrative, technical, and physical security measures to protect your personal data:
We retain your personal data:
If you access our site or services outside the United States, your data may be transferred to and processed in the U.S. We use appropriate safeguards (such as Standard Contractual Clauses) for international data transfers when required.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If we discover that a child has provided us data, we will delete it promptly.
Our website may contain links to third-party websites (e.g., Google Maps, payment processors). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
With your consent, we may send promotional emails or SMS messages. You can opt out at any time by:
We use essential, performance, and analytics cookies. You may:
We may update this policy from time to time. All changes will be posted here with a revised "Effective Date." We recommend reviewing it periodically.
2. INFORMATION WE COLLECT
a. Personal Information
Full Name
Email Address
Phone Number
Billing Address
Pickup & Drop-off Locations
Flight or Train Details (for airport/train pickups)
Payment Information (processed securely via third parties)
Special Requests (e.g., child seats, accessibility needs)
b. Account Information (if applicable)
Username and password (encrypted)
Communication preferences
c. Device and Usage Information
IP address
Browser and device type
Operating system
Pages visited
Date and time of visit
Location (if location-based services are used)
Referral website (if you came from another link)
d. Cookies and Tracking Technologies
3. HOW WE USE YOUR INFORMATION
Schedule, manage, and fulfill your ride reservations
Provide airport pickup tracking
Communicate updates or important ride information
Process and confirm payments
Enhance and optimize our website and mobile experience
Prevent fraud and ensure service integrity
Send promotional offers (opt-out anytime)
Comply with applicable laws and regulations
4. LEGAL BASES FOR PROCESSING (GDPR – if applicable)
Contractual necessity – to fulfill transportation services
Consent – for marketing communications
Legal obligation – for tax, fraud, and regulatory compliance
Legitimate interests – to improve services and user experience
5. SHARING YOUR INFORMATION
Licensed Chauffeurs or Partner Transportation Providers (to fulfill your ride booking)
Payment processors (e.g., Stripe, Square)
Email and SMS communication services (e.g., Twilio, Mailchimp)
IT & analytics service providers
Government authorities or law enforcement (if required by law)
Corporate Accounts or Event Planners (if you are booking on behalf of or through a business)
Each of these providers is contractually bound to safeguard your data and only use it for legitimate business purposes.
6. YOUR RIGHTS
a. U.S. Residents (including NY and CA)
Right to know what personal info we collect
Right to access or request a copy
Right to request deletion (with exceptions)
Right to correct inaccurate information
Right to opt out of data sharing for marketing
Right to non-discrimination for exercising your rights
To make a request, email:
privacy@snalimonyc.com
b. EU/EEA Residents
Right to access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to data portability
Right to object or restrict processing
Right to lodge a complaint with a supervisory authority
7. DATA SECURITY
SSL encryption on all pages
PCI-compliant payment processing
Role-based access to ride/booking data
Encrypted password storage
Routine data backups
Security training for our employees
Despite best efforts, no system is 100% secure. Please use caution when sharing sensitive data online.
8. DATA RETENTION
For as long as you maintain an account or business relationship
As needed to complete the service and maintain proper records
In accordance with legal, tax, and regulatory obligations
We regularly review and delete data that is no longer needed.
9. INTERNATIONAL TRANSFERS
10. CHILDREN’S PRIVACY
11. THIRD-PARTY WEBSITES & SERVICES
12. MARKETING COMMUNICATIONS
Clicking “unsubscribe” in any email
Replying “STOP” to SMS
Contacting us at
privacy@snalimonyc.com
We do not use your personal data for spam or aggressive marketing.
13. COOKIE POLICY SUMMARY
Accept all cookies
Reject non-essential cookies
Customize your preferences in your browser settings
We do not use third-party advertising cookies.
14. CHANGES TO THIS POLICY
